The Pelham London - Starhotels Collezione, London - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

15 Cromwell Place, London, United Kingdom, SW7 2LA

The Pelham London - Starhotels Collezione is an iconic boutique hotel located in South Kensington, characterized by its eclectic design and luxurious ambiance. With its history as a classic London townhouse, the hotel blends modern comforts with traditional elegance. Guests can enjoy a unique culinary experience at the Michelin-starred restaurant La Trattoria, led by renowned chef Alfredo Russo.

Location

Situated in the heart of South Kensington, The Pelham is within walking distance to cultural landmarks like the Victoria and Albert Museum, the Natural History Museum, and the Science Museum. The hotel's convenient location offers easy access to public transportation, including South Kensington Station, connecting guests to the wider city and its attractions.

Rooms

The hotel features 52 individually designed rooms and suites, each showcasing an eclectic mix of antique and modern furnishings. Deluxe double rooms are the largest, equipped with luxurious amenities including LCD TVs and Penhaligon's bath products. Superior rooms offer bright, comfortable accommodations, while the opulent King Suite provides expansive views of South Kensington alongside lavish décor.

Eat & Drink

La Trattoria by Alfredo Russo serves authentic Italian dishes with a contemporary twist, welcoming guests for breakfast, lunch, and dinner. The diverse breakfast menu caters to all tastes, featuring options like pancakes, duck eggs, and the Pelham Porridge. The restaurant also presents themed dining events, such as Il Mercato, highlighting Italian culinary excellence.

Leisure & Business

The Pelham provides five versatile meeting and event rooms, suitable for both private gatherings and corporate functions. An in-house Event Team is available to assist with planning and executing events, ensuring a seamless experience. Leisure amenities include a cozy drawing room and a small fitness area, catering to both relaxation and business needs.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Executive Triple Room

Max:

3 persons

28 m²

Bed options:

1 Single Bed or 1 Double Bed

City view

Bathtub

room details

Check Prices

Superior Double Room

Max:

2 persons

20 m²

Bed options:

1 Double bed

Bathtub

room details

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Junior Suite

Max:

3 persons

30 m²

Bed options:

1 King-size bed

City view

Bathtub

room details

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Getting around

A guide to all available transportation options

City Centre

London 3.6 km

Airports

London City (LCY) 18.1 km

London Heathrow (LHR) 23.1 km

Train

London Victoria Station 2.2 km

Underground

South Kensington Tube Station200 m

Bus

Bus stop100 m

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Gorgeous and Comfortable Room

“During my recent stay, I was blown away by the comfort and size of my room (103). It was exceptionally quiet despite overlooking a busy area, which allowed me to relax completely. The decor was perfect, and I absolutely loved the thoughtful anniversary gift waiting for us—it made my visit all the more special.” view full review

Good Breakfast Experience

“Although I did not try the full English breakfast, I appreciated the variety of options at the breakfast buffet. Each morning started off perfectly with a cozy atmosphere that set the tone for my adventures around town. I enjoyed the comfortable seating and quality dining experience every time I visited the breakfast area.” view full review

Beautifully Appointed Bathroom

“The bathroom in my room was not only beautiful but also featured high-quality fixtures that made my experience enjoyable. Clean and spacious, it felt like a little sanctuary after a long day of exploring. I loved the luxurious feel and attention to detail that had been given to this part of the room.” view full review

A Cozy Retreat

“My room was a true retreat, with a massive bed that provided the best sleep I could ask for. The combination of soft fabrics and elegant furnishings really added to the cozy atmosphere. Each night, I looked forward to returning to my room, as it felt like home away from home, with a unique charm that made my stay lovely.” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Pets allowed
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness centre

Guest Parking

Electric kettle

Services

Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cots
Babysitting/Child services
Board games

Room features

Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Armchair
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

15 Cromwell Place, London, United Kingdom, SW7 2LA

Map view

street view

15 Cromwell Place, London, United Kingdom, SW7 2LA

City landmarks

Garden

Buckingham Palace

2.4 km

Museum

Natural History Museum

840 m

Park

Hyde Park

2.1 km

87-135 Brompton Rd

Harrods

990 m

Park

Kensington Gardens

1.7 km

Westminster Bridge Road Riverside Building

Coca-Cola London Eye

4.0 km

Church

Westminster Abbey

3.3 km

Event hall

Royal Albert Hall

1.1 km

Museum

The British Museum

4.3 km

Monument

The Albert Memorial

1.1 km

Palace

Kensington Palace

2.5 km

Museum

National Army Museum

1.6 km

Gallery

Saatchi Gallery

1.4 km

Museum

Apsley House

1.9 km

Old Brompton Road

South Kensington

710 m

Marylebone Rd

Madame Tussauds London

3.5 km

24 Cheyne Row

Carlyle's House

1.5 km

Museum

Design Museum

2.5 km

Park

Holland Park

2.3 km

Fountain

Princess Diana Memorial Fountain

1.4 km

1 Apsley Way Piccadilly

Wellington Arch

2.2 km

LondonEngland

Sloane Street

1.4 km

Garden

Chelsea Physic Garden

1.6 km

Stadium

Stamford Bridge

2.4 km

Store

Kensington High Street

2.1 km

Museum

Leighton House Museum

2.7 km

Hospital

Royal Hospital Chelsea

2.4 km

Nearby

Museum

Victoria and Albert Museum

340 m

Museum

Science Museum

440 m

81 Fulham Road Chelsea

Michelin House

540 m

Restaurants

Muriel's Kitchen

80 m

South Kensington 1-3 Pelham Street South Kensington

Khan's of Kensington

90 m

3 Harrington Road South Kensington

Jia

70 m

1 Harrington Road

The Drawing Rooms

100 m

10 Harrington Road The Ampersand Hotel

Maitre Choux

110 m

15 Harrington Road South Kensington

La Trattoria by Alfredo Russo

30 m

15 Cromwell Place The Pelham

Apero

130 m

2 Harrington Road The Ampersand Hotel

Rocca

140 m

73 Old Brompton Road

Snowflake Luxury Gelato

70 m

42-44 Thurloe Street

Sole Luna

100 m

34 Thurloe Street

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily stay again

8.4/10

Great

Rooms

7.6

Location

9.6

Service

8.6

Dining

7.2

4.5/5 based on 1080 reviews

#194 of 1,140 hotels in London based on Tripadvisor

Isabella

United Kingdom, February 2025

5.4/10

I had a very pleasant stay at The Pelham London, enjoying the charming decor and friendly service. The location is prime, just steps away from the South Kensington Tube station, making it super convenient for getting around. However, I did have a bit of trouble with the shower setup in my room, as it wasn't very practical. Overall, it was a cozy experience, and I found myself wishing I could stay longer.

Rooms

8.0

The room was cozy and lovely with comfortable bedding, but the bathroom had an awkward shower setup, which was a bit of a letdown.

Service

9.0

The staff were genuinely friendly and accommodating, making me feel pampered throughout my stay.

Location

10.0

Located right across from the South Kensington Tube station, I couldn't have asked for a better spot for exploring London.

Dining

8.0

Breakfast was a highlight with a solid mix of buffet and á la carte options, but service was a bit slow during peak times.

Facilities

7.0

Facilities were good, including room service and housekeeping, but I did notice the furniture could use some refreshing.

Christina

United Kingdom, January 2025

7.0/10

I had a lovely stay at The Pelham London. The boutique charm made it feel like a home away from home, though my room had a few minor maintenance issues. The service was great, and the location couldn't be better for exploring South Kensington.

Rooms

8.0

My room was spacious and beautifully decorated, although some areas showed wear and tear. The bedding was comfortable, which made for restful nights.

Service

10.0

The staff were incredibly warm and attentive, going above and beyond to ensure my stay was enjoyable. They even helped with my travel plans and provided fresh milk during my stay.

Location

10.0

It's perfectly located right across from the South Kensington tube station, making it super convenient to reach major attractions like the V&A Museum. It's also surrounded by a variety of restaurants.

Dining

8.0

I enjoyed an excellent breakfast each morning, though I did find the dining options a bit on the pricey side, which might not suit every budget.

Facilities

8.0

The hotel offers various convenient services like room service and dry cleaning, although I did experience a lift issue during my stay, which was somewhat inconvenient.

John

United Kingdom, December 2024

5.0/10

My stay at The Pelham London was truly good, thanks to its charming interior and really good service. The warm and friendly staff made every interaction enjoyable, and I particularly appreciated the comfortable bed in my quiet room. However, I did encounter some noise from the cleaning staff early in the morning, which was slightly disruptive. Overall, it’s a wonderful boutique hotel that I would recommend! 😊

Rooms

9.0

I found my room to be spacious and beautifully appointed, featuring fine linens and a well-equipped bathroom. Despite being quiet, I noticed some dust and noise from the floor above.

Service

10.0

The staff were incredibly friendly and attentive, going out of their way to ensure I had a pleasant stay. Special thanks to Thomas for his kindness and assistance.

Location

10.0

The hotel is ideally situated just steps away from South Kensington tube station, making it easy to access the numerous nearby attractions and dining options.

Dining

9.0

I enjoyed a good lunch at The Pelham restaurant, and the breakfast exceeded my expectations in quality and variety.

Facilities

8.0

The hotel offers a nice range of facilities, including complimentary bottled water and a cozy lounge area. However, I wish there had been a bit more noise insulation.

Malcolm

United Kingdom, November 2024

5.0/10

My recent stay at The Pelham London brought back memories of its charming ambiance, but I noticed signs of age that detracted from the experience. The location is fantastic, right across from the South Kensington tube station, which made exploring the city easy. However, the room I stayed in had some wear and tear, and the service was inconsistent, with a few moments of inattentiveness from the staff. Overall, while the hotel has its strengths, it could benefit from a refresh to truly shine in its class.

Rooms

6.0

The room I was in had a lovely decor, but it was noticeably dated with worn carpets and old fixtures. The bathroom was beautiful, but lacked necessary safety features like grab bars.

Service

6.0

While some staff members were very friendly, there were times when they seemed distracted or unaccommodating, which left me waiting for assistance.

Location

9.0

The hotel's location is excellent, just a short walk to must-see attractions like the Victoria and Albert Museum and the Natural History Museum, and right in front of a tube station.

Dining

5.0

I found the breakfast options to be lacking in variety and quality compared to other hotels I've stayed in, which was disappointing.

Facilities

6.0

Facilities were adequate, but during my stay, the lift was out of service, which was inconvenient, especially on the higher floors.

Christopher

United Kingdom, October 2024

5.6/10

I enjoyed my three-night stay, despite a few drawbacks. The location is fantastic, right across from South Kensington Station, making it easy to explore London. However, the room was quite small, which made it a bit cozy for my husband and me. The staff were very accommodating, and I appreciated the Handy phone provided for local navigation. Breakfast options were limited, but the overall cleanliness and charm of the hotel made a positive impression.

Rooms

7.0

The room was cozy yet felt a bit cramped for two. The design had a nice English charm, though it could have used more space. The plumbing worked excellently, which was a bonus.

Service

8.0

I found the staff to be exceptionally welcoming and responsive. They promptly addressed my request for firmer pillows and helped at check-in with a smile, which enhanced my experience.

Location

9.0

The location is unbeatable. Right by South Kensington tube station, I was just a quick ride away from major attractions. The area feels safe and vibrant.

Dining

6.0

Breakfast had limited choices, though it was of good quality. Dining options nearby were plentiful, making it easy to find something delicious to eat.

Facilities

7.0

The hotel offered essential facilities, though amenities like a gym or pool were lacking. The room service was efficient when I needed it.